Frequently Asked Questions (FAQ)
1. Which countries do you ship to? We're delighted to offer shipping to the continental US, as well as Australia, Canada, the United Kingdom. Don't see your country listed? Feel free to reach out, and we'll explore the possibilities.
2. I forgot to enter my discount code. What should I do? No worries! Simply Contact Us, and we'll reimburse you for the amount you would have saved with your discount code.
3. When will my package be shipped out?
- For our Fake Translucent Fleece Tights ordered within the continental United States, please allow 1-3 business days for processing.
- All other products and orders outside of the US may take up to 10 business days to process, package, and ship. Additional time may be required during busy holiday seasons.
4. How long until I receive my order?
- Our products include free shipping with tracking. Fake Translucent Fleece Tights shipped within the continental US typically arrive in 7-14 business days, not including processing time.
- Want expedited delivery? We offer Priority Shipping upon request for an additional fee.
- For all other products and international orders, delivery may take up to 15-21 business days, with potential delays during busy holiday seasons.
5. How do I track my package? You'll receive complimentary tracking information via email within 10 business days after placing your order. Alternatively, you can use our Track Your Order page for tracking updates.
6. I accidentally deleted the email with my tracking code. What should I do? No problem at all! Message us through our Contact Us page, and we'll retrieve it for you.
7. Why was only one of my packages sent so far? To expedite delivery, we ship individual items as soon as they are ready, rather than waiting for the entire order to be prepared.
8. Why did my tracking number stop working? If you're purchasing from outside the US, especially in Canada, your tracking number may become temporarily inactive due to customs holding your package. To resolve this, we recommend contacting your customs department directly and requesting the release of your items.
9. How do I return an item? To initiate a return, reach out to us through our Contact Us page, and we'll guide you through the process. We offer a 30-day money-back guarantee for items that arrive damaged or defective. Exceptions may apply, so please inform us of your issue, and we'll be happy to assist. You can find more details in our Refunds and Returns Policy.
10. What is the store's history? The Fleece Tights originated in 2019 as "Flawless Legs" before evolving into its current form. The change allowed us to focus on cozy products, particularly the popular fleece tights.
11. Where are you based out of? Fleece Chic is currently headquartered in Catalonia, SP.
12. Where do you source your products? We collaborate with artisans worldwide to curate a selection that balances quality and affordability, ensuring you get the best of both worlds.
13. What if I need help with something else not mentioned here? Your satisfaction is our priority. Please don't hesitate to reach out to us through our Contact Us page with any questions or concerns. Expect a response from us within 24 hours. We're here to assist you!
Phone Number: (305) 5294954
Email: support@thefleecetights.com
Hours of Operation: Mon-Fri from 8 am to 5 pm EST Time